Direct Energy Marketing Ltd., is one of the largest natural gas and electricity suppliers in North America. Direct Energy provides customer service and support for most of the Fund’s customers. Beyond the existing service arrangement, the Direct Energy relationship has the potential to bring new growth opportunities to the Fund. As Direct Energy expands its home services footprint, the opportunity arises to rent water heaters to these customers. In addition, should Direct Energy successfully establish a significant base of rental water heater customers elsewhere in Canada, the Fund has right of first refusal to acquire it.

Direct Energy Essential Services Added Benefits In exchange for 35% of rental revenues, Direct Energy Essential Home Services continues to service most of the Fund’s assets. This offers a number of benefits: Excellent service track record. Direct Energy Essential Home Services currently has access to more than 500 service technicians --- certified, highly skilled personnel. Same-day service. Same-day service is available for loss-of-hot-water calls received before 6 p.m., and same-day water heater replacement when diagnosed before 4 p.m.--- even on a holiday. Low cost peace of mind. Direct Energy’s rental and service obligation offers great convenience and peace of mind.